Ordering & Products
A: We are an integrated manufacturer and trading company.
For retail and small-batch customers requiring a diverse range of fasteners, we leverage our trading capabilities to source directly from manufacturers, ensuring we can offer the widest possible variety of SKUs.
For large-volume wholesale customers, we utilize our own production facilities to provide the most competitive pricing and tailored solutions.
A: No, we have no minimum order quantity. You can purchase any quantity of fasteners, even a single piece, to meet your specific needs.
A: We offer a comprehensive range of fasteners, including bolts, nuts, screws, washers, rivets, anchors, and more. Our inventory comprises over 10,000 unique SKUs.
A: Yes, we specialize in custom manufacturing for non-standard parts. A Minimum Order Quantity (MOQ) applies, which varies based on the product's unit weight.
A: Unless specifically marked as 'out of stock' or 'unavailable', all products listed on our website are generally in stock and ready for purchase.
A: Some fasteners exported from China may be subject to anti-dumping duties imposed by various governments. Due to these trade policies, such products may be unavailable for purchase in certain regions.
A: If you cannot find a specific item, please contact us directly. Due to the vast variety of fasteners, some products may not yet be listed online, but we can still help you source them.
A: We offer tiered pricing for bulk purchases. Discounts are automatically applied based on your order quantity:
Retail Price: 100%
Small Batch Price: 65% of retail price
Medium Batch Price: 50% of retail price
Large Batch Price: For large volume orders, please contact us for a customized quote (typically 20-30% of retail price).
A: Retail customers can currently only place orders through our website. For large wholesale orders, please contact us via email, WhatsApp, phone, or other preferred communication channels.
A: Absolutely. Quality is at our core. All our products undergo strict quality control and we are ISO 9001 certified, ensuring top-tier quality and reliability.
Packaging & Shipping
A: For most retail and small-batch wholesale orders, fasteners are securely packaged in sealed plastic bags. For large wholesale orders, we use robust carton packaging, tailored to the product size and quantity to ensure safe delivery.
A: Yes, we offer international shipping. For retail customers, we provide air freight service with door-to-door delivery to most regions worldwide. For large wholesale orders, please contact us to discuss and arrange your preferred shipping method (e.g., sea freight, air cargo).
A: Orders placed before 3:00 PM Shanghai Time (GMT+8) are typically dispatched within 48 hours. Express shipping usually takes between 10-15 days, though actual delivery times may vary depending on your specific region and customs clearance.
A: You can easily track the shipping status of your order directly on our website using the provided tracking number.
A: During major Chinese public holidays such as Chinese New Year, National Day, and Labor Day (May 1st), shipments will be temporarily suspended. Please refer to our website announcements for specific dates and schedules.
A: If your order has not arrived within the estimated shipping timeframe, please contact us. We will promptly investigate the issue with the logistics company and assist you in resolving it.
Returns & Cancellations
A: If you notice an error in your order, you can cancel it directly on our website before the logistics company picks it up. If the shipment has already been collected, please contact us to process the cancellation.
A:For quality-related issues: If your product has a quality defect, please contact us directly. After our review and confirmation of the quality issue, a full refund will be issued.
For other reasons (e.g., change of mind): If you wish to return an item for reasons other than a quality issue, please contact us. You will need to arrange and cover the cost of shipping the items back to us to receive a full refund.
Payments
A: Credit card security measures can sometimes interfere with online transactions, even if you're able to use your card on other websites. We recommend contacting your credit card company or trying an alternative payment method.
